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| Details about Job ID# 9227 |
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| Employer: |
Convergys |
| Position: |
Tier 1 Technical Support Rep |
| Job Category: |
Customer Service |
| Job Location: |
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| Description: |
You believe the future is yours to create. We Can Relate.
"Tier 1 Technical Support Rep"
You've got big ideas - and the skills, energy and dedication to actually bring them to life. You know the "next big thing" when you see it, and you always want to be part of the action. We're exactly the same.
So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in relationship management, we're doing just that - every day. We help clients maximize the power of their contact with their customers. And when that client is a global icon in consumer electronics innovation - the opportunities for success are limitless.
Join us at Convergys. In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:
* Excellent benefits
* Strong performance incentives
* Exceptional growth opportunity
* Diversity and respect
* Every possibility for success
Work with the best, representing the best - all while having fun, earning great rewards, and building a future you always imagined.
Experience:
This position requires flexible scheduling, a high school diploma (or GED), previous customer service and technical support experience.
Starting Pay is $11/hour
Duties:
* Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.
* Reporting/escalating issues through the appropriate channels.
* Effectively communicate (verbally & written) information with his/her team members & customers alike.
* Diagnosing & providing a path to resolving various technical issues.
* Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.
* Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.
* Multitasking through multiple systems while troubleshooting with customers.
* Additional responsibility as business needs dictate
Skills:
* Excellent Customer Service Skills
* Upselling experience a plus
* Strong written, verbal and organization skills
* Superior time management and prioritization skills
* Proficiency with Mac OS X & Windows
* Typing skills
* Deductive Reasoning Skills
* Passion for technology
* Excellent listening skills
* Troubleshooting experience preferred
* Ability to learn on the fly
* Probing and Problem solving skills
Check out our jobs and apply online at: www.convergys.com/careers now. |
| Web Page: |
http://www.convergys.com/careers
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This job offer posted on JustOrlandoJobs 5/4/2012 |
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